Terms & Conditions

GVA Logs Terms & Conditions

Welcome to GVA Logs. These terms and conditions ("Terms") govern your use of our website and services, and your purchase of products from us. By placing an order with GVA Logs, you agree to be bound by these Terms.

1. Definitions

"We," "Us," "Our" refers to GVA Logs, a business located in Greetland, Halifax, West Yorkshire.
"You," "Your" refers to the customer or user of our website and services.
"Products" refers to the kiln-dried logs, firewood, and any other items sold by us.
"Order" refers to a purchase request submitted by you for our Products.

2. General Conditions

By placing an Order, you confirm that you are at least 18 years of age and that the information you provide is accurate and complete. We reserve the right to refuse any Order at our sole discretion.

3. Products and Pricing

Product Description: We make every effort to display our Products as accurately as possible. However, due to the natural variations in wood, the appearance, log size, and weight of the logs may vary from the images shown.

Ready to Burn: Our kiln-dried logs are Woodsure; Ready to Burn approved, ensuring they have a moisture content of 20% or less. This is for optimal burning performance.

Pricing: All prices are as listed on our website at the time of your Order. We reserve the right to change prices at any time without prior notice. The price for an Order will be fixed once payment is confirmed.

4. Ordering and Payment

How to Order: You can place an Order through our website or by contacting us directly. An Order is an offer to buy a product from us.

Order Confirmation: We will send you an Order confirmation email once your payment has been processed. This email signifies our acceptance of your Order and the formation of a contract between us.

Payment: We accept payment via Faster Payment, Bacs Transfer. All payments are processed securely.

5. Delivery

Delivery Area: We deliver to Greetland, Halifax, West Yorkshire, and surrounding areas. Please check our website or contact us to confirm if we deliver to your specific location.
Delivery Access: It is your responsibility to ensure there is suitable access for our delivery vehicle to your property. If delivery cannot be completed due to a lack of access or an unsuitable location (e.g., steep driveways, gravel surfaces unsuitable for a pump truck), you may be charged a failed delivery fee.

Delivery Times: We will provide an estimated delivery date. While we aim to meet all delivery times, please be aware that they are approximate and may be subject to change due to unforeseen circumstances.

Kerbside Delivery: Our standard delivery is a kerbside service. We will offload the logs as close to your property as safely as possible. We do not offer a stacking service. You are responsible for moving the logs from the drop-off point to their final storage location.
Stacking Service: If a stacking service is required, please enquire before the order is placed for us to evaluate. Additional costs may occur. You can reach us by emailing info@gva-trees.com or calling 01422 737 044.

6. Returns and Refunds

Our returns policy is outlined on a separate page on our website. Please refer to our Returns Policy for detailed information regarding damaged, incorrect, or unsatisfactory products.

7. Limitation of Liability

We are not liable for any loss, damage, or injury caused by the improper storage or use of our Products after they have been delivered.
Our total liability to you for any breach of these Terms will not exceed the total price of the Products you purchased.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of GVA Logs and is protected by copyright laws. You may not use this content without our express written permission.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update or change these Terms at any time. The most current version will always be posted on our website.
If you have any questions about these Terms, you can reach us by emailing info@gva-trees.com or calling 01422 737 044.